aero88 Terms of Use - Account and Withdrawal Policy

When you create an account on aero88 and deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, and e-wallet, you accept the terms that follow. These terms cover how we manage your account, process deposits and withdrawals, settle game outcomes, and handle disputes.

We at aero88 operate our platform to serve users across Indonesia—from Jakarta to Surabaya, Bandung, and Medan. Our terms are designed to be straightforward: we process your money transparently, verify your identity through KYC before allowing withdrawals, and settle your account fairly when you request funds. This page sets out our full policy.

Read this carefully. By accessing aero88, you agree to these terms. If you have questions about any provision, contact our support team before depositing.

Account Opening and Identity Verification on aero88

We at aero88 require you to be of legal age (18 years or older in most jurisdictions) to create an account. You must provide accurate personal information—full name, date of birth, email, and phone number. We verify this information through identity documents (national ID, passport, or driver's licence) during our KYC process before allowing your first withdrawal.

Your account is personal and non-transferable. You are responsible for keeping your password secure. We recommend using a strong password (at least 8 characters, mixing letters and numbers) and enabling two-factor authentication (2FA) in your account settings. If your account is compromised, contact us immediately at our support email or phone. We will freeze your account while we investigate.

You may not create multiple accounts. If we detect duplicate accounts from the same person, we will close them and may restrict future access to aero88. We use automated systems to detect and prevent fraudulent account creation.

Our aero88 Deposit and Withdrawal Policy

We accept deposits via eight payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). E-wallet deposits settle instantly. mobile banking deposits process within minutes. Bank transfers may take up to 24 hours depending on your financial institution.

To withdraw, you must first pass KYC verification. After verification, you can request withdrawals to your original deposit method. We process withdrawal requests within one to two hours for e-wallets during business days. Bank transfers take longer—typically 24 to 48 hours. During the withdrawal review window, your funds are debited from your aero88 balance but remain in our system until they reach your bank or e-wallet.

We reserve the right to verify withdrawal requests through follow-up contact (email or phone) if we detect unusual activity. This protects you against unauthorized access. Completing verification promptly ensures your withdrawal settles faster.

We at aero88 treat your funds with the same care as you do. Transparency and speed are central to our withdrawal policy.

Gameplay Rules and Game Settlement on aero88

All games on aero88—slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live dealer tables (blackjack, roulette, baccarat, Dragon Tiger), football markets (Liga 1, Piala AFF, Champions League, Premier League), esports (Mobile Legends, Free Fire, PUBG Mobile), and MotoGP or badminton betting—are governed by standard game rules published on our platform.

We settle all games automatically when the outcome is determined. For slots, spin results are final when the reels stop. For live dealer games, the dealer's hand or game state is final when all cards are dealt or the game concludes. For sports markets, results are final when the match or event concludes and official scores are confirmed. If you believe a game was settled incorrectly, you may flag it within five minutes of settlement. Our game monitors will review the transaction and adjust if necessary.

We use certified random-number generators (RNGs) for all slots and digital games. These systems are audited regularly to ensure fairness. You may request audit certificates or game fairness documentation through our support team.

Promotional Bonuses, Disputes, and Jurisdiction Notice

Bonus Terms and Promotional Credits on aero88

We occasionally offer promotional bonuses or credits to aero88 accounts. These come with specific terms: usage restrictions (allowed games, stake limits), rollover requirements (how many times you must play through the credit before withdrawing), and expiry dates. When you receive a bonus, we display all terms clearly. You may decline a bonus if you prefer not to accept its conditions.

Promotional credits are forfeited if you do not meet the conditions by the expiry date. Unused bonuses do not carry over to the next calendar month or promotional period unless explicitly stated.

Dispute Resolution and Our aero88 Support Process

If you believe we have settled a game incorrectly, charged an incorrect fee, or handled your account improperly, contact our support team within 30 days of the incident. Provide transaction dates, amounts, and a clear description. We investigate and respond within five business days. If we agree an error occurred, we will correct it and credit your account. If we disagree, we provide a written explanation.

If you remain dissatisfied after our response, you may escalate to our dispute resolution team. Include your original complaint, our response, and any additional evidence. We will conduct a second-level review within 10 business days.

Jurisdiction Notice and Service Availability

aero88 operates under the laws applicable in supported jurisdictions. Our services are available only where permitted by local law. We do not operate in jurisdictions that prohibit online gaming or sportsbooks. You are responsible for understanding the laws in your location before accessing aero88.

We may suspend or terminate your account if we reasonably believe you are accessing aero88 from a prohibited jurisdiction, using fraudulent identity, attempting to cheat, or violating these terms. Termination may include forfeiture of your account balance if fraud or violation is confirmed.

Data Protection and Privacy on aero88

We at aero88 collect and store your personal information—name, email, phone, identity documents, and transaction history—to provide our service and comply with regulations. We encrypt all data in transit and at rest. We do not share your personal information with third parties except when required by law or to process your deposits and withdrawals.

You may request access to your personal data or ask us to delete your account and associated information. Account deletion is permanent and cannot be reversed. If you have stored transaction history or promotional records, download them before requesting deletion.

Changes to These Terms

We may update these terms from time to time. We will notify you of material changes via email or in-app notification. Continued use of aero88 after a change takes effect means you accept the new terms. If you do not accept a change, you may close your account.

These terms are your agreement with aero88. We stand behind them and enforce them fairly. If anything is unclear, contact our support team and we will explain. We at aero88 value transparency and fair dealing—that's the foundation of our relationship with every account holder.